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Privacy policy
Updated: October 27, 2026
This policy explains what information Ailimeng (Hangzhou) Pharmaceutical Co., Ltd. collects on this website, why we collect it, how we store it and how you can exercise your rights. We process personal information in accordance with the Personal Information Protection Law of the People’s Republic of China and other applicable laws and regulations.
1. Information collected
We collect the name, organisation, telephone number, email address, enquiry type and message you submit through the enquiry form, together with submission time, IP address and other logs used for security auditing and rate limiting. We do not actively collect sensitive personal information such as identity card numbers, medical records or prescriptions. Please do not include sensitive information such as medical conditions or medication history in your message.
2. Purpose
Information is used to respond to enquiries, arrange follow-up, handle adverse reaction or credential verification requests, and protect the website. It is not used for unrelated marketing.
3. Storage and retention
Information is stored on servers in mainland China. Messages are generally retained for two years, or longer where required by law or necessary to resolve disputes, then deleted or anonymised.
4. Sharing and service providers
We do not sell your personal information. Only where necessary to respond to your enquiry do we provide necessary information to contracted service providers (such as email or WeCom notification services), requiring them to follow our instructions and confidentiality obligations. We may also disclose information where required by law or lawfully requested by judicial authorities.
5. Your rights
You may request access, correction, supplementation or deletion, withdraw consent or request an explanation of processing rules. Contact us and we will respond within 15 business days. Withdrawal does not affect prior processing.
6. Minors
This site is intended for business partners, not minors. Children under 14 should use it with a guardian, who should submit information on their behalf.
7. Security
We use access controls, encryption, logs and least-privilege access. If personal information is leaked, we will notify affected persons and take remedial measures as required.
8. Analytics
If analytics are enabled, we collect only anonymous statistics such as page views, referral sources and device types; these are not used to identify individuals. You can reject the relevant cookies in your browser settings.
9. Updates
We may update this policy as business or laws change. Updates are published here with a date, and material changes are prominently disclosed.
Contact us by telephone or email with questions or to exercise your rights.
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